More Q & A with Jesse (Background Investigator)

Question: What do you find the most challenging about your job?

Social networking and internet searching is the most challenging because it varies from person to person. A background or social networking assignment is the Wild West. I can find 3 dozen profiles or nothing. It’s more art than science trying to figure out if you found the right person. Common names or people using an alias or shorter version of their name makes it tricky. A lot comes from experience over time to be confident you found the right person.

It takes a particular type of person to excel with this type of work. It involves a lot of thinking outside the box and getting creative when trying to find solutions. If you like lots of structure, this is not a fit. Just like people, every background report is different, and the work requires one to have the flexibility to respond accordingly.

Question: What’s your team like?

We are all working towards a common goal to succeed for the client. This is what makes us a leader in the industry. We are always looking for ways to improve and have weekly meetings to review tricky cases, new ways to search for things, new websites to use. Our goal is try to answer the client’s questions before they ask and save them time and money. One of my favorite things is when a client asks us to run a background and we find things the previous company who did a background didn’t. It confirms we really are a leader in our industry.

Question: What do you enjoy about working for Probe?

For the most part I am left to my own devices, which I prefer. The company and people I work with trust me and allow me to do my work. I like that my work will have a second set of eyes before it goes out but I set my own pace and I am not micro managed. Everyone is always there to help and the free lunches from time to time are nice.

Question: What growth opportunities have you had?

I have been promoted to Senior Background Investigator which I appreciate is not a time based promotion. I was promoted because I earned it due to merit. I have taken more ownership of the unit. I am very involved in the creation of the reports and how they look and are worded. I am the go to person to vet new database companies and sources we may use. Being the most senior member on the team, I am also the unofficial head trainer and draft training plans for the new investigators.

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